FREQUENTLY ASKED QUESTIONS
🛒 For Buyers
Ziva is a Zimbabwe-based online marketplace that connects buyers with local stores and sellers in one unified platform. Instead of searching for products across multiple shops or social media pages, Ziva allows you to explore different sellers, compare offerings, and contact or order directly.
The goal is to make shopping more convenient, transparent, and accessible across Zimbabwe.
Each seller is responsible for keeping their listings updated. If a product appears on Ziva, it generally means it is available, but final confirmation must be made with the seller before purchase. This ensures accuracy and avoids misunderstandings caused by stock changes.
In most cases, yes—the product will closely match what you see in the image. However, slight differences may occur due to lighting, camera quality, packaging updates, or supplier variations. Ziva encourages sellers to use real, unedited product images to ensure transparency and build trust with buyers
Yes, many sellers offer delivery services, but this depends on each individual store. Some sellers provide their own delivery teams, while others may rely on third-party couriers or require customers to collect items in person. Delivery availability and cost are clearly communicated by each seller.
Delivery times vary depending on the seller’s location, stock availability, and delivery method. Some deliveries can happen within the same day, while others may take several days, especially for intercity orders. Sellers are expected to provide estimated delivery times before confirming orders.
Yes. Ziva is designed to improve trust between buyers and sellers by listing verified businesses and encouraging transparency. While Ziva does not physically handle goods or payments at this stage, it promotes accountability by ensuring sellers provide real information and maintain proper communication with customers.
If an issue occurs, the buyer should first contact the seller directly to resolve it. Most problems such as wrong items, damaged goods, or missing parts are handled by the seller. Ziva may step in to assist where necessary, especially in cases involving repeated disputes or unresponsive sellers.
Return and refund policies are set individually by each seller. Some stores may accept returns under specific conditions, while others may not due to the nature of their products. Buyers are encouraged to always check return policies before completing a purchase.
🏪 For Sellers
Ziva is a platform that helps sellers grow their business by giving them online visibility. Instead of relying only on walk-in customers or social media, sellers can showcase their products to a wider audience across Zimbabwe and receive direct inquiries from potential buyers.
To join Ziva, you register your store, submit basic business information, and upload your product listings. Once reviewed and approved, your store becomes visible to customers on the platform. The process is designed to be simple so even small businesses can get started quickly.
No. Ziva supports both physical stores and informal or home-based businesses. As long as you can reliably supply products and communicate with customers, you are eligible to join the platform.
Sellers are responsible for updating product availability regularly. This ensures customers always see accurate information. You can update stock levels, pause listings, or remove items when they are out of stock.
If a product is no longer available, sellers must immediately update or remove the listing. This helps prevent customer dissatisfaction and builds long-term trust between buyers and sellers.
For early or founding vendors, Ziva may offer free or discounted listing options. As the platform grows, different pricing models such as premium visibility or featured listings may be introduced, but the goal is to keep entry affordable for small businesses.
Sellers are responsible for receiving payments directly from customers. This allows businesses to maintain flexibility in payment methods such as cash, mobile money, or bank transfers without relying on platform restrictions.
Yes. Sellers have full control over their listings. You can update product details, change pricing, upload new images, pause listings, or completely remove products whenever needed.
Orders are typically received through direct communication channels such as phone calls, WhatsApp messages, or platform-based inquiries. Sellers respond directly to customers to confirm orders and arrange delivery or pickup.
Yes. Sellers can list a wide range of products across different categories such as clothing, electronics, household goods, beauty products, food items, and more. There are no strict category limitations.
Sellers are expected to maintain honesty and reliability. This includes providing accurate product descriptions, using real images, keeping stock updated, responding to customers promptly, and fulfilling orders as agreed.
🔄 General Questions
No. Ziva is not a single online store. It is a marketplace platform that connects many independent sellers and buyers in one place. Each seller operates their own business.
Ziva stands out because it brings fragmented Zimbabwean retail businesses into one searchable platform. Instead of relying on word-of-mouth or scattered social media posts, customers can discover multiple sellers in one place and make informed decisions quickly.
Yes. Ziva is designed to be nationwide. Sellers from all towns and cities in Zimbabwe can register and list their products, making it accessible to customers across the country.
Ziva focuses on building trust through verification, structured listings, and improved transparency. Over time, seller ratings, reviews, and performance tracking may be introduced to help buyers make safer decisions.